Delivery & FAQs
We deliver anywhere in mainland UK for FREE on orders of £100 or more. Baskets below £100 are charged at a flat rate of £6.50 including VAT per delivery. All product prices are inclusive of VAT. Northern Ireland, the Isle of Mann and Channel Islands or BFPO addresses incur an additional charge for the same next day service.
We aim for delivery as soon as possible (Monday – Friday). Orders placed in the afternoon will be dispatched the morning after, on a next day service. We also can deliver on Saturdays, subject to an additional £18 charge.
All orders are subject to stock availability.
|Delivery Rate||Charge (per address)|
|Flat rate||£6.50 (Including VAT)|
|Free (When you spend £100 or more)||FREE|
Wine On Demand Delivery Costs
Our delivery charge is based on your distance from our warehouse in SE1. Most addresses in zone 1 will be charged £4.99 and we’ve designed the checkout process so that it confirms how much you’ll be charged up-front.
|Distance from SE1 Warehouse||Charge (per order inc. VAT)|
|0 – 3 km 3 – 6 km||£4.99 £8.00|
|6 – 9 km 9 – 12 km||£11.40 £15.00|
We deliver up to 12km from our warehouse in SE1 to postcodes with the following prefixes: NW1, NW3, NW5, NW6, NW8, NW10 N1, N16 E1, E2 EC1, EC2, EC3, EC4 WC1, WC2 W1, W2, W6, W8, W9, W10, W11, W12, W14 SW1, SW3, SW4, SW5, SW6, SW7, SW8, SW10, SW11, SW12, SW13, SW14, SW15 SE1, SE11 TW9, TW10 When the order comes through you’ll get tracking details, a phone number and for queries on your order. Wine on Demand aims to deliver your order within an hour, however, it is dependant on London traffic.
Wine If you’re unhappy with the wine we’ve sold you please tell us! Wine can sometimes be faulty due to cork taint and other reasons. We also want to make sure you are as happy as can be with what we are selling. Feedback is a gift! Please tell us and we will do the best we can to make things good again. And if you just want to return your wines, please send it back and we will credit you in full when we receive it.
Boxed Consumer Products (e.g. Coravin) It’s okay if you change your mind, we offer a 28 day returns policy! Subject to receiving and reviewing the item in saleable condition we are happy to offer a full refund.
Do I have to order a full case of wine and can I mix and match? You can do whatever you like. We want you to be able to freely select what suits you. You can order a single bottle if that’s what you would prefer and pay no more in delivery than if you order 3,4,5,6 bottles or more. Delivery rates are stated above, free next day delivery on a spend of £100.
Why is it more expensive to order one bottle? It costs us more money to pick orders that have a big selection of bottles and to ensure the order is correct. We try and absorb as much as possible of this cost and it is just over a pound more for this flexibility. We pass on those savings when you buy a case of a product.
Do I need an account to place an order? No, you don’t. It is easier if you do for both yours and our tracking purposes. Account signup is quick and easy and we promise not to send you spam emails.
If I buy a gift can I include a personalised message?
Absolutely. Just include a note with your message on the ‘special instructions’ box when checking out and we will include a note in the box.
Can I buy vouchers as a gift? Absolutely! There are vouchers in the main shop page you can checkout with, and recieve your voucher code by email.
Is your credit card processing secure and safe? It certainly is. We chose our provider very carefully. Stripe is one of the largest and most advanced credit card processors in the world, handling millions of transactions a day. We have been delighted with them so far. If you are still not comfortable you are welcome to pay by bank transfer if you would prefer. Just select this option when checking out.
When will my order be delivered? We do our best to deliver next day delivery with our warehouse and delivery partner. You’ll get a text to your mobile phone to let you know it’s on its way (please remember to include your mobile number with the order!).
I’ve got a problem ordering and checking out, what should I do? We’ve tried to make ordering as simple and user intuitive as possible, but if you have any problems give us a call on +44 0203 488 5258 or email us at firstname.lastname@example.org.
How do I know my order is complete? We send you a quick email with an attached fully itemised tax receipt for your records.